Privacy Policy

1Introduction

DB 10 (db10.click) is a trusted online Sports Betting and gaming platform in Bangladesh. We believe it is our responsibility to keep the information you provide while using our services safe with the highest level of security.

This Privacy Policy explains how DB 10 collects, stores, uses, and protects your personal information. By using the DB 10 website or mobile app, you agree to this Privacy Policy.

This policy applies to: our website db10.click, mobile application, live chat service, and other digital platforms.

2What Information We Collect

DB 10 collects your information in two ways to provide you with our services — directly from you, and automatically from your device and browser.

2.1 Information You Provide Directly

• Identity Information: Full name, date of birth, National ID number or passport number.
• Contact Information: Mobile number, email address, current and permanent address.
• Financial Information: bKash/Nagad/Rocket numbers and bank account details (for payment verification).
• Documents: ID card images or selfies uploaded for KYC verification.
• Support Contact: Messages you send via live chat or email.

2.2 Automatically Collected Information

3How We Use Your Information

DB 10 uses your data only for legitimate, necessary purposes. We never collect excessive or unnecessary information.

1. Account Creation & Management: To register, log in, and update account information.
2. Identity & Age Verification: To complete the KYC process and verify that you are 18+.
3. Payment Processing: To process deposits and withdrawals securely.
4. Fraud Prevention: To detect suspicious activity on your account.
5. Customer Support: To resolve your issues quickly and effectively.
6. Relevant Offers: To send you bonuses and promotions tailored to your gaming activity.
7. Legal Obligations: To meet regulatory requirements and resolve legal disputes.
8. Service Improvement: To improve platform performance and enhance the user experience.

4Sharing Information with Third Parties

DB 10 and Your Personal Data Never sold. However, there are specific circumstances where we may share your information as part of delivering our services:

4.1 Service Provider Partners

We share necessary information with the following types of organisations:

• Payment Processors: bKash, Nagad, Rocket, and other banking providers for transaction verification.
• Game Providers: Companies such as Pragmatic Play and Evolution Gaming — solely for managing game sessions.
• Identity Verification Service: Authorised third parties for KYC and AML compliance.
• Cloud Services: Secure cloud services for safe data storage.

4.2 Sharing for Legal Reasons

DB 10 may disclose data in response to valid requests from law enforcement, court orders, or legal obligations. Where legally permitted, we will endeavour to notify you in advance.

5Cookie Policy

DB 10 uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience on the site.

5.1 Cookies We Use

• Essential Cookies: Essential for login sessions and security. Disabling these cookies will prevent the site from functioning.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand how long you spend on each page — fully anonymised.

You can block or delete cookies at any time through your browser settings. Please note that disabling cookies may limit certain features.

6How Long We Retain Your Data

DB 10 retains your data only for as long as necessary. Below are the retention periods for different types of information:

Once the designated retention period expires, data is permanently and securely deleted. Retention may be extended where required by legal obligation.

7Your Rights

You have several important rights regarding your personal data at DB 10, and you may exercise any of them at any time.

8Data Security

DB 10 follows the highest industry standards to protect your data, implementing both technical and organisational safeguards.

• SSL/TLS Encryption: All data transferred between you and our servers is encrypted.
• AES-256 Encryption: Stored sensitive data is protected with the highest standard of encryption.
• Two-Factor Authentication (2FA): Option to add an extra layer of security to your account.
• Regular Security Audits: Third-party experts regularly audit and verify our systems.
• Restricted Access: Only authorised personnel can access data on a need-to-know basis.
• Data Breach Procedure: In the event of a data breach, affected users will be notified within 72 hours.

Please note that no organisation can guarantee 100% security online. We strongly recommend keeping your password strong and never sharing it with anyone.

9Children's Privacy

DB 10 strictly does not collect data from anyone under 18. Our services are intended exclusively for adults.

If we discover that anyone under 18 is using our platform or that we hold their data, that account and all associated information will be deleted immediately.

If you become aware of any account belonging to a minor, please contact us immediately.

10Privacy Policy Updates

DB 10 may update this Privacy Policy at any time. Changes take effect as soon as they are published on this page. The "Last Updated" date at the top of the page is always kept current.

For any significant changes, we will notify you in advance via SMS to your registered mobile number or by email. Please pay attention to messages we send you.

11Contact & Complaints

If you have any questions about this Privacy Policy or any concerns regarding your data, please don't hesitate to get in touch. We're always here to help.